RETURNS / EXCHANGES

**We will be selling our remaining stock for PICK UP orders only (FINAL SALE) before closing our small business permanently. **

Thank you for your support these last 3 years.

-----------------------------------

We want you to be happy with your purchase!

The size charts for T-shirts / Sweatshirts are the exact measurements from seam to seam according to the manufacturer & should be used as a reference before placing your order.

RETURN PROCESS

We have a 10 day return policy for items purchased online, which means you have 10 days after receiving your item to request a return by email.  Items being returned must be shipped back to us within 20 days of the original delivery date. 

To be eligible for a return,

1. contact us at info@flatlandapparelcompany.com within 10 days of receiving your item,

2. your item must be in the same condition that you received it, unwashed & unworn,

3. return mailing address will be provided via email,

Buyers are responsible for return postage costs.  If the items are not returned in their original condition the buyer is responsible for any loss in value.

**SALE items & items purchased at Vendor Markets are considered a FINAL SALE.  

 

REFUNDS (if applicable)

We will notify you once we’ve received and inspected your return to verify that it meets the listed criteria.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

**Shipping costs are not refundable.   You will be refunded the cost of the products + taxes only.

**Gift Cards are not eligible for refunds.

 

EXCHANGES 

The fastest way to ensure you get what you want is to return the item you have & once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return questions at info@flatlandapparelcompany.com.